Terms of Service

These terms are between Pivotloops (“we”, “us”) and the firm or person using Pivotloops (“you”). Using the service means accepting them. If you are accepting on behalf of an organisation, you are confirming you have the authority to bind it.

Our Privacy Policy is part of this agreement.

Software for running client engagements: keeping companies and contacts, drafting and revising proposals, agreements and contracts, comparing versions, collecting electronic signatures, and sharing documents with clients through a portal. Features change as the product develops.

Access is currently granted rather than self-served: workspaces are provisioned for firms we have agreed to work with. You are responsible for your credentials and for what is done under your account, and for removing people from your workspace when they should no longer have access. Tell us promptly if you believe an account has been compromised.

You must be at least 16, and you must give us accurate account information and keep it current.

Everything you put into Pivotloops — your client records, your documents, your contract language — remains yours. You grant us only the licence we need to run the service for you: to store it, display it back to you, transmit it to the people you direct us to send it to, back it up, and process it as the features you use require. Nothing more. We do not use your content to train models, and we do not sell it.

You are responsible for having the right to put that content in, and for the accuracy and legality of it. Do not upload anything you do not have permission to hold.

• Do not use Pivotloops to break the law, infringe someone's rights, or handle content you have no right to.
• Do not attempt to reach another firm's workspace, probe or circumvent our security, or test the service's limits without our written permission.
• Do not resell, sublicense or white-label the service without an agreement that says you may.
• Do not upload malware, or content designed to disrupt the service for anyone else.
• Do not use the service to send unsolicited bulk email.

Pivotloops is not built for regulated categories of especially sensitive data — health records subject to HIPAA, cardholder data, government classified material. Do not put them in it.

Pivotloops is not a law firm and does not provide legal advice. Contract text, clause suggestions, plain-English explanations, counsel notes and anything produced by the AI features are drafting aids, not legal opinions, and no lawyer–client relationship arises from using the product.

A qualified lawyer should review any document before you rely on it. This matters most exactly where the product is most useful: a fluent explanation of a clause can be confidently wrong, and a suggested revision can change a meaning you needed kept. You are responsible for what you sign and what you send.

AI features are provided as-is. They can be inaccurate, incomplete, or out of date, and output should be checked before it is used.

Pivotloops records electronic signatures and preserves evidence of them — who signed, when, from what address and browser, and what they consented to. We provide that record. We do not certify that a particular signature is legally sufficient for a particular document in a particular place.

Whether an electronic signature binds depends on the document, the parties, and the law that governs it — some instruments require a notarised or wet signature. Deciding that is yours, and you should take advice on it. You confirm that the people you send documents to have agreed to transact electronically.

We work to keep Pivotloops available and will give advance notice of planned maintenance where we reasonably can. We do not promise uninterrupted service, and we may change, suspend or discontinue features. Where a change would materially reduce a core function you rely on, we will tell you beforehand.

Where a paid plan applies, the fees, billing period and any taxes are those set out in the order you agreed to. Fees are payable in advance and non-refundable except where the law requires otherwise or we have said so in writing. We will give at least 30 days’ notice before a price change takes effect.

We provide the service with reasonable skill and care. Beyond that, and to the fullest extent the law allows, Pivotloops is provided “as is” and we disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be error-free or that its output will be accurate or suitable for your purpose.

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, goodwill or data, however caused.

Our total liability arising out of or relating to this agreement is limited to the greater of the fees you paid us in the twelve months before the event giving rise to the claim, or one hundred US dollars.

Nothing here limits liability that cannot lawfully be limited — including for death or personal injury caused by negligence, or for fraud.

You will defend and indemnify us against claims arising from your content, your use of the service in breach of these terms, or your violation of law or of another’s rights.

You may stop using Pivotloops and close your account at any time. We may suspend or terminate access if you materially breach these terms and do not fix it within 30 days of being told — or immediately, where the breach is causing harm or is unlawful.

For 30 days after termination you may ask us for an export of your workspace content and we will provide it in a usable format. After that, deletion proceeds as described in the Privacy Policy. Sections that by their nature should survive termination — ownership, liability, indemnity, governing law — do.

We may update these terms. The date at the top changes, and for material changes we will give notice in the product at least 30 days before they take effect. Continuing to use the service after that means accepting them; if you do not, you may close your account.

These terms are governed by the laws of the State of California, United States, without regard to conflict-of-laws rules, and the courts there have exclusive jurisdiction. If any provision is held unenforceable, the rest stands. Our not enforcing something is not a waiver of it.

This is the entire agreement between us about the service, except where a signed order or master agreement between us says otherwise — in which case that document governs.

privacy@pivotloops.com